Center Policies and Guidelines
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available in the footer navigation of every page on the website.
Lumen uses a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Our website may collect data through the following ways:
- Online forms that collect information you provide us, so that we can provide you customer care and support.
- Cookies: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic using cookies. Google AdWords uses conversion tracking to help us see when ads lead to conversions from various sources.
- Links to third-party websites that are not operated by us (Facebook, Indeed, Bamboo etc.)
We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our website. We store personal information only if we have a reason to keep it. We aim for full transparency on how we gather and use your personal information.
We only collect information about you if we have a reason to do so – for example, to provide services, to communicate with you, or to make our services better.
Let’s go over the information that we collect:
The Contact page of our website contains a web form that you may choose to use. To complete this form, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number with Area Code
- Other fields
Collected form data is not made public. Form data is protected and accessed by Lumen employees.
How We Collect This Data – Tracking & Cookies
We may employ third party companies and individuals to facilitate our website (“Service Providers”), to perform web-related services or to assist us in analyzing how our website is used.
These third parties have access to information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Your web browser automatically sends us (and we may retain) information such as the:
- Internet domain through which you access the Internet
- Internet Protocol address of the computer you are using
- Type of browser software and operating system you are using
- Date and time you access our site; and the Internet address of the site from which you linked directly to our site.
We will use this information as aggregate data to help us maintain this site, e.g., to determine the number of visitors to different sections of our site, to ensure the site is working properly, and to help us make our site more accessible and useful.
We will not use this information to identify individuals, except for site security or law enforcement purposes.
We will not obtain personal data information about you when you visit our site unless you choose to provide such information.
What are cookies?
Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information used to improve and analyze our website.
We may use the following third-party service providers to help us manage and maintain the website, and/or provide cookies to monitor and analyze the use of our website, these include:
- Google: For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
- Google AdWords: an online advertising service developed by Google, through which we may pay to display brief advertisements, service offerings, product listings, and video content within the Google ad network to web users. Google AdWords uses conversion tracking to help us see when ads lead to conversions from various sources. For example, Google AdWords makes it possible to track when a visitor completes an action on our website. This could be, for clicking a link, or any other valuable action.
- Uproar Communications are the folks that help us manage and maintain this website. They have access to our Google Analytics and Google AdWords data. They do not have access to any personally identifiable information, such the information submitted to us using any to the contact forms available on the contact page of our website, and/or any data that can be used to contact or identify you (“Personal Data”).
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
How and Why We Use Information
We may use the data we collect for various purposes:
- To provide and maintain the website
- To allow you to participate in interactive features of our website when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve our website
- To monitor the usage of our website
- To detect, prevent and address technical issues
Legal Basis for Collecting and Using Information
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.
- To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect our property rights, and the rights of third parties or the public at large. For example, if we have a good faith belief that there is imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
- With Your Consent: We may share and disclose information, with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to from our website.
- Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our website.
How Long We Keep Information
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it.
For example, we keep the web server logs for a period of time in order to, among other things, analyze traffic to websites and investigate issues if something goes wrong.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our website for potential vulnerabilities and attacks.
You have several choices available when it comes to information about you:
- Limit the Information that You Provide: you may choose to not use any of the Questions & Comments forms available on the Contact page of our website. You may instead choose to call (734) 466-5150. If you are experiencing a medical emergency call 911.
- Limit Access to Information on Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information or location information via our mobile apps. If you do so, you may not be able to use certain features (like locating you using a Google Maps embedded feature for directions, for example).
- Set Your Browser to Reject Cookies: Please see the section below on How to Manage Cookies.
How to Manage Cookies
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
You can choose not to accept cookies from any website, by changing the settings of your browser. You can also delete cookies stored in your browser at any time.
For more information about cookies, including how to delete them from your computer and configure your browser to refuse them from any other site, visit the following resource, or refer to your individual browser settings for additional information on disabling cookies:
Our website does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18.
If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.