Our Process
We understand that navigating the process from diagnosis to care can be overwhelming – that’s why our dedicated team will be here to support you every step of the way. Your peace of mind is our priority and our process is designed with your family at its center.
Steps Required to Start Care
1. Consultation
Any inquiry we receive about our services is answered personally by our family concierge.
2. Insurance Verification
Our team will verify insurance eligibility to provide you with a clear picture of your coverage.
3. Intake
Our team will orient you to Lumen’s services and share what you can expect from your child’s care team.
4. Assessment
Family interview and Initial Skills Assessment is performed by BCBA to design a custom plan of care for your child.
5. Planning
Family meets BCBA to discuss treatment plan and clinically recommended hours unique to your child.
6. Therapy
Direct 1:1 ABA therapy is provided by our therapists under BCBA guidance alongside OT / Speech services.
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